Delivery Policy:
A delivery fee will be added to each order based on the delivery zip/postal code, for each address. This charge will vary from $ 9.95-$ 15.95. All local orders must be received before 12:00 p.m. in the gift recipient's time zone to assure same-day delivery. Orders received after 12:00 p.m. will be delivered the following day. Days we do not deliver on in general: Sundays, New Year's Day, Fourth of July, Celebrated Memorial Day, Labor Day, Thanksgiving, Christmas Day and The Day After.
Our general delivery schedule drivers are routed daily, route's start at 12:30 pm and finish by 5 pm. weekdays. Due to large area, we service and the constant change of routes we cannot guarantee a specific delivery time. Our holiday routes are expanded but our cutoff and start times may vary! Please call our store directly for delivery concerns.
We cannot service addresses that have a rural route address, P.O. Box numbers, or cemeteries will not be accepted. A telephone number is required on all orders! Deliveries to churches cannot be accepted since most are locked and contact for delivery in most cases is not possible without a telephone number.
Susquehanna University a locked campus and we cannot gain access to any of the dormitories. All deliveries go to the Degenstein Campus Center mailroom requiring a box and telephone number. Deliveries are made Monday-Friday. No Saturday or Sunday deliveries since the mailroom receiving is closed with no access until Monday. Please order in advance so that you will not be disappointed in a late delivery for that special day. We contact all students concerning deliveries informing them they have been left in the mailroom.
Deliveries will be attempted once if no one is home the delivery will be re-delivered the next day OR when our delivery trucks are in this area again. Deliveries can be left at your risk, however with the Northeast US weather conditions we cannot leave any items outside in the winter season (November-March). Flowers left at any time are left at the sender's risk! During our extreme weather conditions, we reserve the right to delay a delivery if the roads, driveway, or sidewalks of the recipient have not been cleared of snow or ice.
Order Policy:
We cannot guarantee specific flowers every day of the week, we highly suggest placing your order in advance of the time needed (10-15 days) in our local area. We can guarantee that your gift will maintain the same quality that we cover with our 100% guarantee satisfaction. We guarantee 100% satisfaction. If you are not completely satisfied, please contact our Customer Service Department at (570) 374-1953 or toll free at 800-993-1953.
Sales Tax Information:
Every Internet order you place with us will be charged a sales tax of 6.0%, applied to the amount of the order. This tax rate is based upon the rate our shop is charged, regardless of the destination of your order. Please be advised that we are unable to cancel or change any orders already delivered or presently en route to delivery. If you find it necessary to cancel or change delivery dates or addresses for any other orders, simply call our Customer Service Department directly at 800-993-1953. We are unable to accept cancellations or change requests via e-mail.
Substitution Policy:
Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.
Return Policy:
Rine's Florist strives to provide the best customer service available. It is our belief that as a real flower shop, we understand and appreciate the concerns of Internet shoppers regarding the security and proper fulfilment of their orders. We have established this return/refund policy to provide our customers with a complete understanding of how replacement orders or refunds are processed:
1. If any customer claims an order was not delivered, we ask that we are given at least 24-48 hours to investigate and to determine what has occurred. In many cases, delivery was attempted but either the recipient was not home/office and/or no neighbors were available to accept the order. We reserve the right to attempt a redelivery if this occurs. Please note that we make every effort to make the delivery on the scheduled date. Because we are working with perishable products, sometimes Mother Nature works against us, and a particular situation (leaving on a porch) may be out of our control.
2. If an order is filled and delivered to the recipient and there is a question of the quality of the arrangement, the recipient should contact the florist directly. In almost every case, we will gladly replace the arrangement. To request a replacement, Rine's Florist must be contacted within 24 hours of the delivery. Bear in mind that flowers are perishable. Proper care is required. No refunds or replacements will be made for any order should the recipient or sender not notify us within 1 day of the original delivery date. It is the responsibility of the sender to review all of the information provided on this website relating to refunds and/or replacements.
3. Rine's Florist reserves the right to reject any order provided to us that we deem questionable or possibly fraudulent. When Rine's Florist receives an order, we review the entire order and periodically compare the information provided to us with the bank of the person placing the order. If we determine that fraudulent information is provided we will send an email to the sender to inform them of the situation to determine if the information was provided in error.
4. Should any customer place an order through Rine's Florist and then need to cancel the order, the cancellation must be made prior to the delivery of the order. If the cancellation is received after the order is delivered, no refund can be issued. Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of a wrong office or home address. The customer can obtain new information so that the order can then be properly delivered using correct information.
5. Rine's Florist is not responsible for any order where the recipient refuses to accept the item. Rine's Florist will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery.
6. Rine's Florist is not liable for customer errors that result in the over-ordering of a product. During the checkout process the customer is provided with a total of the order PRIOR to the order being submitted. The customer is given the option to remove items or reduce the quantity ordered. Rine's Florist makes every effort to review orders where multiple quantities of a same item are ordered but we do not guarantee, nor are we liable, for any order sent out exactly as the customer ordered. If a customer orders more than one of any single item but meant to send a lesser quantity and the ordered amount is sent to the recipient, no refund can be offered since what was ordered is what will be delivered.